If, despite the care that we take in producing your order, an item does not meet our quality requirements, please contact Customer Service by mail contact@eric-bompard.com or by phone on +33 (0)1 40 12 00 40 (cost of a local call). Our cashmere advisers are at your service from Monday to Friday, from 9am to 6pm (GMT+1) . We will offer you a tailor-made solution.