1- PREPARE YOUR PARCEL
It is easy and free for European countries, no need to print any document.
- Fill in the return form stating the reason for the return, together with the item(s) you wish to return.
- Pack your unworn item(s) re-using the original packaging thanks to the self-adhesive strip.
- Attach the return label on your parcel or log into your customer account to edit a new one, if you have lost it.
2- RETURN YOUR PARCEL
Choose between the three return methods:
- at the post office*
- at the pick up point
- from your mailbox*
You can return your order 60 days following the date you placed it with us (extended return time during lock down).
The return will not be accepted if the item is unfit for sale (damaged, used or soiled). The item must be returned in its original packaging, accompanied by the label on the garment and the protective film. If necessary, the model will be returned to you.
*For France only, find all the terms on the return label or the following website.