Colour and/or size exchange is indeed possible in Eric Bompard store in France, Belgium, Luxembourg, Germany and Austria (excluding stores in Switzerland, the United Kingdom, outlets and department stores). On the other hand, the refund of your order is not possible in-store.
For a refund the credit note must be returned to Customer Service. The return is free of charge in France and Europe (except Switzerland and the United Kingdom).
The refund will be made within 14 days.
Returns must be made within the 60 days following the shipment of your package (extended return time during lock down).
The return will not be accepted if the item is unfit for sale (damaged, used or soiled). The item must be returned in its original packaging, accompanied by the label on the garment and the protective film. If necessary, the model will be returned to you.