If when tracking your package its status does not appear to have changed within 72 hours, please contact our Customer Service by email contact@eric-bompard.com or by phone on +33 (0)1 40 12 00 40 (no additional charge). Our cashmere advisers are available for you from Monday to Friday, from 9am to 6pm (GMT+1).
We will investigate your case with our carrier to quickly locate your package and offer you a personalized solution.