1- PREPARE YOUR PACKAGE
It's simple and free. You don't need to print any documents.
- Complete the return slip by specifying the items being returned and the reason for the return.
- Place the unworn items back in their original packaging and reuse your cardboard package using the second adhesive strip.
- Stick the return label on your package. If you have misplaced it, please contact customer service.
2- SEND BACK YOUR PACKAGE
Choose from the three return options :
- At the Post Office
- At a retailer collection point*
- From your mailbox*
Returns must be made within 30 days of shipping your package.
Returns will not be accepted if the item is unsuitable for resale (damaged, used, or soiled). The item must be returned in its original packaging, with the label attached to the garment and the protective film. If not, the item will be sent back to you.
*Find all the details on the return label or on the Colissimo website for standard delivery.