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If your item does not suit you, you have the option to return it free of charge. Returns are now handled directly via our online returns portal.
Simply:
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Access the portal,
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Enter your order number and email address,
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Select the items you wish to return and indicate the reason for the return,
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Download and print your return label.
Depending on the reason for the return, it may be free of charge or subject to a fee. The portal will clearly indicate whether any charges apply before confirmation.
We will not refund any return shipping costs for packages sent at your own expense. If you have misplaced your return label, we recommend searching your inbox for the confirmation email titled “Your return request has been accepted”. This message contains a link allowing you to download the label again.
If you cannot locate it in your main inbox, please also check your junk or spam folders.
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