Online Purchases
Exchanges in Store:
You can exchange items purchased online in-store only for a different color and/or size. This service is available at Bompard stores located in France, Belgium, Luxembourg, Germany, and Austria (excluding stores in Switzerland, the United Kingdom, outlets, and department stores).
Return Conditions:
Returns must be made within 30 days of the shipment date of your order.
Returned items must:
- Be in their original condition (not damaged, worn, or soiled).
- Be with their original packaging, clothing tag, and protective film (if applicable).
- If these conditions are not met, the return will be refused, and the item will be sent back to you.
Refunds:
Refunds for online purchases are not processed in-store. To receive a refund, the order must be returned. Please refer to the section below, “What is the return procedure?”
In-Store Purchases
You can:
- Make an exchange
- Request a store credit.
Refunds:
No refunds will be possible for in-store purchases.