General

MY ACCOUNT

• HOW CAN I CHANGE MY PASSWORD?
• HOW CAN I DELETE MY ACCOUNT?
• HOW DO I CHANGE MY POSTAL ADDRESS?
• HOW DO YOU MANAGE MY PERSONAL DATA?
• WHAT ARE THE BENEFITS OF CREATING AN ERIC BOMPARD ACCOUNT?
• WHAT IS YOUR COOKIES POLICY?

RETURN & REFUND

• ARE EXCHANGES POSSIBLE?
• ARE RETURN CHARGES REFUNDED?
• CAN I EXCHANGE MY ORDER TO A STORE?
• HOW LONG WILL IT TAKE FOR ME TO GET MY REFUND?
• HOW TO MAKE A RETURN?
• MY ITEM HAS A DEFECT. WHAT SHOULD I DO?

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DELIVERY

• CAN I GET AN IN-STORE DELIVERY?
• HOW DO I TRACK THE DELIVERY OF MY ORDER?
• I HAVE MADE A MISTAKE IN MY ADDRESS. HOW DO I CORRECT IT?
• MY PACKAGE SEEMS TO BE LOST. WHAT SHOULD I DO?
• WHAT ARE THE DELIVERY METHODS AND CHARGES?
• WHAT HAPPENS IF I AM NOT AT HOME FOR THE DELIVERY?

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ORDER

• ARE THE ITEMS IN MY CART RESERVED?
• CAN I MODIFY OR CANCEL MY ORDER?
• CAN I ORDER BY PHONE?
• DO YOU OFFER GIFT CARDS?
• HAS MY ORDER BEEN RECEIVED?
• HOW DO I ADD A PRIVILEGE CODE?

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PAYMENT

• CAN I CLAIM TAX FREE SHOPPING ONLINE?
• CAN I RECEIVE AN INVOICE?
• CAN I USE A CREDIT NOTE RECEIVED IN STORE ONLINE?
• DO YOU OFFER GIFT CARD PAYMENTS?
• HOW CAN I PAY MON ONLINE ORDER?
• IS THE PAYMENT SECURE ON ERIBOMPARD.COM?

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PRODUCT INFORMATION

• HOW TO CHOOSE THE RIGHT SIZE?
• HOW TO TAKE CARE OF YOUR ERIC BOMPARD CASHMERE?
• I HAVE A QUALITY CONCERN ABOUT MY ITEM. WHO SHOULD I CONTACT?
• WHERE DOES THE ERIC BOMPARD CASHMERE COME FROM?

CUSTOMER SERVICE CONTACT

• HOW CAN I CONTACT CUSTOMER SERVICE?

CASHMERE EXPERTISE SERVICE

• DO YOU HAVE A REPAIR SERVICE? 
• WHAT IS THE AVERAGE TIME TO REPAIR?