MY ACCOUNT
- HOW CAN I ACCESS MY CUSTOMER ACCOUNT ?
- HOW CAN I CHANGE MY PASSWORD ?
- HOW CAN I DELETE MY ACCOUNT ?
- HOW CAN I UNSUBSCRIBE FROM THE NEWSLETTER ?
- HOW DO I CHANGE MY POSTAL ADDRESS ?
- HOW DO YOU MANAGE MY PERSONAL DATA ?
ORDER
- ARE THE ITEMS IN MY CART RESERVED?
- CAN I MODIFY OR CANCEL MY ORDER?
- CAN I ORDER BY PHONE?
- HAS MY ORDER BEEN RECEIVED?
- HOW CAN I CHECK IF AN ITEM IS AVAILABLE IN-STORE?
- HOW DO I ADD A PRIVILEGE CODE?
DELIVERY
- ANY OTHER QUESTIONS ?
- HOW CAN I CORRECT AN ERROR IN MY DELIVERY ADDRESS ?
- HOW TO TRACK THE DELIVERY OF MY ORDER ?
- IN WHICH COUNTRIES DO YOU OFFER DELIVERY ?
- IN WHICH STORE CAN I HAVE MY ORDER DELIVERED ?
- WHAT ARE THE DELIVERY TIMES, METHODS, AND CHARGES ?
RETURN & REFUND
- WHAT IS THE RETURN PROCEDURE ?
- WHAT ARE THE DEADLINES FOR MAKING A RETURN ?
- ARE RETURN FEES REFUNDED ?
- WHAT DO I DO IF I HAVE LOST MY RETURN LABEL ?
- ARE EXCHANGES POSSIBLE ?
- CAN I EXCHANGE OR RETURN MY ORDER IN-STORE?
PAYMENT
- CAN I PAY IN INSTALLMENTS ?
- ANY OTHER QUESTIONS ?
- ARE DISCOUNT CODES COMBINABLE ?
- CAN I BENEFIT FROM TAX-FREE SHOPPING ONLINE ?
- CAN I GET A DISCOUNT ON MY FIRST PURCHASE ?
- CAN I PAY WITH A GIFT VOUCHER ?